Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE (GTC)

CANICROK - PET JUNGLE

In-store sales, online orders via the website and delivery services.

Article 1: Scope and Identity of the Seller

These General Terms and Conditions of Sale (GTC) apply to all sales of products (pet food, accessories, care and hygiene products) and services provided by the Canicrok brand (including Pet Jungle), whether:

·         Directly in one of its physical shops located in Geneva and Le Grand Saconnex.

·         Via its online shop (canicrok.ch).

Any purchase made in-store or any order placed on the website implies the Customer’s unconditional acceptance of these Terms and Conditions of Sale.

Article 2: Products and Availability

·         1. Description: The products on offer (organic/specialist pet food, treats, accessories, litter, toys, grooming products) are described as accurately as possible. The images on the website are provided for illustrative purposes only.

·         2. Availability: Our product offers are valid whilst stocks last. Should an item ordered online be out of stock, the Customer will be informed as soon as possible and may choose between an exchange, a credit note or a refund.

Article 3: Prices and Payment Terms

·         1. Prices: All prices are quoted in Swiss Francs (CHF), inclusive of all taxes (TTC), including Swiss VAT. Delivery charges are not included in the price of the items and are charged as an additional cost when the online order is confirmed.

·         2. In-store payment: Cash, bank cards (Maestro, Visa, Mastercard, PostFinance) and mobile payments (Twint).

·         3. Online payment: Twint, credit cards (Visa, Mastercard) and other secure payment methods offered during the order confirmation process. The goods remain the property of Canicrok until the invoice has been paid in full.

Article 4: Online Orders and Registration

·         To place an order online, the Customer must provide accurate and up-to-date information.

·         The order is binding and final once payment has been confirmed and a confirmation email has been sent by Canicrok.

·         Canicrok reserves the right to refuse or cancel any order in the event of a previous payment dispute or suspected fraud.

Article 5: Delivery Terms

·         1. Local delivery (Canton of Geneva): Provided by Canicrok’s own delivery service. The minimum purchase amount and delivery cost are specified when the basket is confirmed.

·         2. Delivery within Switzerland: Deliveries to the rest of Switzerland are handled by Swiss Post. Delivery times are given as a guide (usually 2 to 4 working days).

·         3. Receipt: The Customer is required to check the condition of the packaging and the goods upon delivery. Any visible damage must be reported to the carrier/delivery driver and brought to Canicrok’s attention within 48 hours.

Article 6: Right of Withdrawal, Exchange and Refund

·         1. Food products (dry food, wet food, treats, supplements) [5-DAY PERIOD]: For reasons of freshness, preservation and traceability, the period for exchanging or returning food products is strictly limited to 5 calendar days from the date of purchase in-store or receipt of the parcel. The packaging (bag, box, sachet) must be sealed, intact, unopened and in perfect condition for resale.

·         2. Non-food products (accessories, toys, bedding, litter) [14-DAY PERIOD]: The exchange or return period is set at 14 calendar days from the date of purchase or receipt. Items must be unused, labelled and in their original packaging.

·         3. Strict exclusions (neither returned nor exchanged):
• Any food product that has been opened, started or spoiled.
• Grooming products, shampoos or parasite treatments where the safety seal has been broken or the product has been opened.
• Personalised items or special orders.

·         4. Return charges and procedures: All returns must be made either directly in-store upon presentation of the receipt or proof of purchase, or by post. In the event of a return by post, postage costs are to be borne exclusively by the Customer (unless there is a packing error attributable to Canicrok).

Article 7: Warranty and Liability

·         1. Statutory warranty: The statutory warranties under Swiss Contract Law (Art. 197 et seq. CO) apply.

·         2. Animal Health Warning: The advice provided by Canicrok staff or featured on the website is for information purposes only and is in no way a substitute for veterinary consultation, diagnosis or treatment.

·         3. Limitation of liability: Canicrok shall not be held liable for any damage resulting from the Customer’s misuse or improper storage of the products.

Article 8: Protection of Personal Data (LPD)

·         Canicrok undertakes to process the Customer’s personal data in accordance with the Federal Act on Data Protection (FADP).

·         The information collected (name, address, email, telephone number) is used solely for the purposes of processing orders, managing customer relations and, where applicable, sending promotional offers if the Customer has given their consent.

·         Under no circumstances will the data be sold or transferred to unauthorised third parties.

Article 9: Applicable Law and Jurisdiction

·         These Terms and Conditions, as well as all legal relationships between Canicrok and its customers, are governed exclusively by Swiss law.

·         In the event of a dispute, an amicable solution shall be sought as a matter of priority.

·         The exclusive place of jurisdiction for any dispute arising from these sales is Geneva, Switzerland.